Returns & Refund Policy
Returns & Refund Policy
Everyday Gifts Online wants you to love what you ordered. If something isn’t right, here’s how we make it right.
30-Day Return Window
You may return most items within 30 days of delivery for a refund or exchange. To be eligible, items must be unused, in their original condition, and in the original packaging where possible.
Change of Mind Returns
If you simply changed your mind or ordered the wrong item, you’re welcome to return it — return shipping costs are the customer’s responsibility in this case. Once we receive and inspect the returned item, we’ll process your refund to the original payment method, minus the original shipping cost (if any was charged).
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn’t what you ordered, that’s on us — we’ll cover return shipping and send a replacement or full refund, your choice. Please contact us within 7 days of delivery with a photo of the issue so we can resolve it quickly.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective:
- Pierced jewelry (earrings)
- Any item marked “Final Sale” at checkout
How to Start a Return
- Email us at [support email — to be added] with your order number and the reason for return
- We’ll send you return instructions and, if applicable, a prepaid return label
- Pack the item securely and ship it back
- Once received and inspected, we’ll process your refund within 5–7 business days
Refunds
Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 3–10 business days to appear on your statement after we process it.
Exchanges
Want a different size, color, or item instead of a refund? Let us know when you start your return and we’ll arrange an exchange where stock allows.
Questions?
Reach out any time at [support email — to be added] or through our Contact Us page.